Our Guarantee to You
“I’ve been in this business for a long time. All of the painters at Ross Painting want all of our painting work to exceed, not just meet, your expectations. Over the years, I have developed a ‘Customer Bill of Rights’ to make sure that every job we do is completed to the highest standards and best of our abilities.
I personally stand behind every painting project we do. I promise you the following quality guarantee and Customer Bill of Rights.”
Ross Painting’s 3-year, 100% quality guarantee
Ross Painting offers a three-year warranty against defects in workmanship. What that means is that we stand behind our work. Should your paint peel or blister within three years, all you need to do is call or email our office, and we will, at our own costs, fix any issues in a timely manner.
Customer Bill of Rights
1 – You have the right to a detailed scope of work explaining our understanding of what is requested and what you can and should expect from us to complete your job.
2 – You have a right to on-time performance, with deadlines strictly adhered to. To this end we will be organized, punctual and prepared to work efficiently each workday (and hour).
3 – You have the right to expect “NO SURPRISES” performance on our part. By communicating with you and other contractors you may have on your job and by maintaining an updated calendar of our own schedule, we will have the foresight to warn you and others of potential conflicts in scheduling or cost increases.
4 – You have a right to expect and receive our total cooperation. When working with you or other contractors we will always do our part to keep the whole job on track and moving smoothly.
5 – You have a right to expect us to keep your interests in mind. We will never take your job or your money for granted. In the beginning as the job progresses and during any changes we will provide you with whatever options and alternatives we can find, along with our recommendations, to keep you in the driver’s seat.
6 – You have a right to expect us to work safely. Accidents aren’t good for anyone. To protect the persons and possessions around your home/worksite and to maintain a reliable crew, we make safety our first priority.
7 – You have a right to expect us to be neat, clean and organized. We will protect property from paint drips and over-spray, work with you to set up a designated shop area that meets your approval, return our tools and materials to the shop at the end of each day and leave the work area clean and tidy until the job is done.